My wife Carmen and I recently had a great dining experience
at a local restaurant and I felt compelled to write an online review. When I
went to the Google reviews page, I was surprised to see a bunch of negative
reviews at the place that we just such a wonderful experience that evening.
Now, of course reading the negative reviews didn’t have the
ability to change the great time that my wife and I had, but I did have to
reflect on my event. After reading all the negative reviews, it made me even
more compelled to write a great review.
I became interested in reading people’s opinions about a lot
of the places that I frequent. Strangely (in my mind) most places I loved had
negative reviews, although most had very few. I wasn’t sure if the reviews were
saying something about my tastes, something about online reviews in general or a
little of both. But as I became an online review addict, the more I realized
that the system worked, because even if I loved a place, everyone has different
experiences everywhere they go.
There were places that had hundreds of reviews, and they
were all great. And you know what? I started looking at them differently.
We in the Rothrock Family also provide the ability for
people to write online reviews and we welcome you to do so. It is only through
your honest feedback that we can alter our processes to make your next
experience better.
I have found that whether with my own personal service
experiences or with the experiences that we provide for our valued clients at Rothrock,
it is not always the absence of problems that makes a great experience, but
rather an appropriate and prompt response and an openness to make the process
better that shows the character of a business.
