Who Are We?

 

 

 

Hi, my name is Rex Weaver, and I am the Service Director at Rothrock Motor Sales.

I remember calling a credit card company about some charges that I thought were incorrect. As I prepared for the call, my dislike for this company grew, and I was ready to take it out on whoever might answer the phone. I was sure I was right, and this company had no right to take advantage of me, “the little guy”. The phone was answered by a very friendly person, but I wasn’t having any of that, because I was on a mission. As the call progressed, though, I realized that I wasn’t talking to the “company,” but instead a person. And that person was just doing their job. They weren’t the company; they were an employee of the company.

Of course, this thought made me think of my own company. When people call a car dealership (and more specifically, the service department) they may think that they are calling a company, but they are actually calling me or one of my teammates.

 

And do you know who we are? We are the same people you see at the store or the baseball game. You see us in church or at the movies.

Now, while we are part of a great company and we all share the Rothrock Family vision, we are people just like you, and we are here to help. Because when we see you and your families at the store or out and about, we want to be able to be proud of what we are able to do for you at Rothrock. We want to be able to see you be happy, and we hope you would want the same for us.

One simple way to accomplish this is by giving us feedback. If something doesn’t go the way you expected, we want you to tell us. Our obligation to you is to take that feedback and be productive with it, and to actually make changes to make the experience better for you and all our other clients the next time and every other time afterwards.

It is not by the absence of problems, but by an appropriate response to a problem that shows the character of a company. Some of the best business relationships I have are with clients and other businesses where not every aspect of our business together went as planned, but the response was effective and well received. So while we strive for the best experience every time you come in for service, you can rest assured that if you have a problem, we are here to help.

Like most of the Rothrock Family, we live in the Lehigh Valley. Our children go to school here and we are proud to be part of this community, and we all look forward to seeing you not only at the dealership, but also in our community.

Should I go to the dealer when my vehicle needs service?

We know that we’ve all debated this question. People might say, “I have my own guy” or, “They are way too expensive.”

We’re here to set the record straight. There are many advantages of going back to the dealership where you bought your car to have it serviced.  Here are just a few:

1.    The dealership knows your vehicle: The technicians at the dealership are all trained and certified to repair and service your vehicle. Some people seem to think that all cars are the same and if you have a garage, you can fix or service any type of vehicle. Sadly, this just isn’t the case. As technology advances, so does the training of the people who work on vehicles, and having a factory trained technician who is updated on all the latest advancements is the best thing you can do when dealing with an investment as important as your vehicle. Being an expert on every type of vehicle is a tough job, so stick with the people who can focus on your specific vehicle, not every vehicle. I think we all know the old saying: “Jack of all trades, master of none.”

2.    The dealership has the right parts: I’m sure the same people who think anybody can fix a car would also think that a part is a part, but again, not the case. There's a huge selection of parts like oil filters and exhaust pieces, and the difference between one and another is remarkable. Sure, sometimes the best parts can be more expensive, but the old saying goes, “Good things are rarely cheap and cheap things are rarely good.” And, if you ever had the pleasure of working on a vehicle, there is nothing more frustrating on having an aftermarket part not fit. Factory parts are designed specifically for your vehicle.

3.    The dealership has more on the line: Dealerships not only service vehicles, but also try to sell you your next vehicle. If aftermarket garages don’t make you happy and you go somewhere else, that’s it for them. At a dealership, though, losing your service business means they wouldn’t expect you to purchase a vehicle from them in the future, either.

4.    The dealership can help with warranty issues: If you have a one-stop place to go for all your service needs, why wouldn’t you? Dealerships have trained technicians who can find warranty issues on your vehicle that you may not even be aware of, and they can help you with it while the vehicle is there. Of course, an aftermarket shop wouldn’t be able to bill the factory for the repair.

If you’ve never had your vehicle serviced at the dealership, you may be in for a pleasant surprise. Great amenities and hospitality, a group of trained professionals and available parts that your vehicle is designed to run on is a recipe for success when it comes to your satisfaction.

And if it’s been a while that you’ve visited Rothrock Motors, stop in and see us. We are the people trained to keep your vehicle in tip top condition and always look forward to seeing you.

We have an Express Service Station available that does not require an appointment, a complete service department with extended hours for your convenience and a full service body shop. We can satisfy all your service needs, including tires.

Stop in for complimentary Multi Point Inspection and enjoy the Rothrock Experience.  Click on the graphic below to view all the benefits of having your vehicle serviced at Rothrock!

Nissan creates a crowdsourced 370Z

All over the internet, people are discussing their dream car.  Which parts would it have?  What would its design be?  What features would be implemented?

Nissan has noticed this and has taken advantage of it!  They took their 370Z and gave it to the masses by crowdsourcing the vehicle.  Creative minds from all over the world got together and voted on every single modification, from the wheels, to the tires, to the interior, to the exterior, to the suspension.  Now, after two building stages, the car is finally complete.

In stage one, the front clip and hoses were removed from the 370Z to pull out the engine, which was replaced with a 3.7-liter six fitted with a Greddy twin turbo kit.  The suspension was also replaced, and a Stoptech big brake kit was added.

Stage two involved changing the fuel/air ratio and the aesthetics.  Check out the videos to see exactly how the 370Z turned out.

Looking for a 370Z yourself?  Check out our selection at Rothrocknissan.com!

Tips on Driving Green

Whether you love our environment clean or just a full wallet, there’s a lot you can do to help either cause.

1.     Car Pooling – This one’s pretty simple.  If two people ride together, the number of cars on the road decreases and both people save money on gas.

2.     Proper Tire maintenance - Underinflated tires negatively affect fuel efficiency.  Check your owner’s manual to find the optimal amount of air that should be in your car’s tires.

3.     Clean your car out - If you drive a heavy car, your car needs to work harder to get to where you want it to go.  If you’ve got some old luggage or a stack of newspapers in the trunk of your car, clean it out and your gas mileage will instantly improve.

4.     Change the way you drive – When your car is in motion, you want to preserve its momentum as long as possible.  Accelerating or breaking hard means that the car has to overcome a lot of inertia, and overcoming inertia means using a lot more energy.  Using a lot more energy means using a lot more gas.  The EPA says that most cars actually run at maximum efficiency at 60 mph, and lose 6 percent efficiency for every 5 mph you drive over 60.

Another easy way to improve your gas mileage is to simply upgrade to a more fuel efficient car! Stop by Rothrock Motors and trade in your clunker for a car that gets great gas mileage!