Welcome to Rothrock "eService"

 

Recently consultants in a Harvard Business Review study started asking about the amount of effort a client needed to put into a service experience. The study revealed that clients weren’t looking at price or speed.  Instead, they were looking for effortless.

Now, when reflecting on my own past experiences, I have a tendency to agree. Even in an environment where we all are looking at getting the most out of every dollar, sometimes there are still other factors at work.  That includes the ease of a transaction.

With that being said, we at the Rothrock Family are happy to present the eService experience.  The “e” in eService is a state-of-mind, and takes on many meanings.

The first meaning is easy. We want the process to take as little effort as possible on your behalf.

·         We have extended service hours for your convenience.

·         We have factory trained technicians who can do all levels of repairs

·         No appointment needed

It doesn’t get much easier than that.  Call our Service Department at (484) 223-0570 and see how effortless we can make the process for you!

Express Tire at Rothrock

 

 

Before we know it, it’s going to be the time of year when road conditions begin to deteriorate. From leaves on the road to cold rain to winter storms, a plethora of conditions can affect the roads we drive on every single day. Unfortunately, these driving conditions aren’t just tougher on us as drivers.  They’re tougher on our cars, too.  To be more specific, these conditions are negatively affecting your tires.

Sometimes the only way we know that our tires are beginning to lose their effectiveness is when we start to “feel” it.  Increased stopping distance and a lack of traction is a scary feeling under any circumstance.

Let me give you some tire “numbers.” A brand new tire is measured at 10/32s. At 10/32s, when traveling at 50mph, it will take your vehicle approximately 195.2 ft to stop. When your tires start to wear and they measure 4/32’s, which is just a little less than half, the stopping distance at the same speed is increased to 290.0 ft!  When your tire is at 2/32’s the stopping distance goes to 378.8 ft! That’s the length of a football field! Imagine hitting your brakes and having it take the length of a football field to have your vehicle come to a complete stop!  That’s not just dangerous for you; it’s dangerous for other drivers on the road as well.

Thankfully, you can do something about your tires before it’s too late.  We are happy and proud to announce the opening of our Rothrock Express Tire Center. We at the Rothrock Family realize that you need something done, you need it done now. We have also extended our Express hour to 8:00pm during the week and until 2:00pm on Saturdays. So now can you not only have your oil and filter changes done with no appointment needed, you can also have all your tires needs done the same quick and easy way.

We understand life is busy and we at the Rothrock Family of dealerships are here to make the servicing of your vehicle as easy as possible.

Who Are We?

 

 

 

Hi, my name is Rex Weaver, and I am the Service Director at Rothrock Motor Sales.

I remember calling a credit card company about some charges that I thought were incorrect. As I prepared for the call, my dislike for this company grew, and I was ready to take it out on whoever might answer the phone. I was sure I was right, and this company had no right to take advantage of me, “the little guy”. The phone was answered by a very friendly person, but I wasn’t having any of that, because I was on a mission. As the call progressed, though, I realized that I wasn’t talking to the “company,” but instead a person. And that person was just doing their job. They weren’t the company; they were an employee of the company.

Of course, this thought made me think of my own company. When people call a car dealership (and more specifically, the service department) they may think that they are calling a company, but they are actually calling me or one of my teammates.

 

And do you know who we are? We are the same people you see at the store or the baseball game. You see us in church or at the movies.

Now, while we are part of a great company and we all share the Rothrock Family vision, we are people just like you, and we are here to help. Because when we see you and your families at the store or out and about, we want to be able to be proud of what we are able to do for you at Rothrock. We want to be able to see you be happy, and we hope you would want the same for us.

One simple way to accomplish this is by giving us feedback. If something doesn’t go the way you expected, we want you to tell us. Our obligation to you is to take that feedback and be productive with it, and to actually make changes to make the experience better for you and all our other clients the next time and every other time afterwards.

It is not by the absence of problems, but by an appropriate response to a problem that shows the character of a company. Some of the best business relationships I have are with clients and other businesses where not every aspect of our business together went as planned, but the response was effective and well received. So while we strive for the best experience every time you come in for service, you can rest assured that if you have a problem, we are here to help.

Like most of the Rothrock Family, we live in the Lehigh Valley. Our children go to school here and we are proud to be part of this community, and we all look forward to seeing you not only at the dealership, but also in our community.

Should I go to the dealer when my vehicle needs service?

We know that we’ve all debated this question. People might say, “I have my own guy” or, “They are way too expensive.”

We’re here to set the record straight. There are many advantages of going back to the dealership where you bought your car to have it serviced.  Here are just a few:

1.    The dealership knows your vehicle: The technicians at the dealership are all trained and certified to repair and service your vehicle. Some people seem to think that all cars are the same and if you have a garage, you can fix or service any type of vehicle. Sadly, this just isn’t the case. As technology advances, so does the training of the people who work on vehicles, and having a factory trained technician who is updated on all the latest advancements is the best thing you can do when dealing with an investment as important as your vehicle. Being an expert on every type of vehicle is a tough job, so stick with the people who can focus on your specific vehicle, not every vehicle. I think we all know the old saying: “Jack of all trades, master of none.”

2.    The dealership has the right parts: I’m sure the same people who think anybody can fix a car would also think that a part is a part, but again, not the case. There's a huge selection of parts like oil filters and exhaust pieces, and the difference between one and another is remarkable. Sure, sometimes the best parts can be more expensive, but the old saying goes, “Good things are rarely cheap and cheap things are rarely good.” And, if you ever had the pleasure of working on a vehicle, there is nothing more frustrating on having an aftermarket part not fit. Factory parts are designed specifically for your vehicle.

3.    The dealership has more on the line: Dealerships not only service vehicles, but also try to sell you your next vehicle. If aftermarket garages don’t make you happy and you go somewhere else, that’s it for them. At a dealership, though, losing your service business means they wouldn’t expect you to purchase a vehicle from them in the future, either.

4.    The dealership can help with warranty issues: If you have a one-stop place to go for all your service needs, why wouldn’t you? Dealerships have trained technicians who can find warranty issues on your vehicle that you may not even be aware of, and they can help you with it while the vehicle is there. Of course, an aftermarket shop wouldn’t be able to bill the factory for the repair.

If you’ve never had your vehicle serviced at the dealership, you may be in for a pleasant surprise. Great amenities and hospitality, a group of trained professionals and available parts that your vehicle is designed to run on is a recipe for success when it comes to your satisfaction.

And if it’s been a while that you’ve visited Rothrock Motors, stop in and see us. We are the people trained to keep your vehicle in tip top condition and always look forward to seeing you.

We have an Express Service Station available that does not require an appointment, a complete service department with extended hours for your convenience and a full service body shop. We can satisfy all your service needs, including tires.

Stop in for complimentary Multi Point Inspection and enjoy the Rothrock Experience.  Click on the graphic below to view all the benefits of having your vehicle serviced at Rothrock!

Top 5 Summer Maintenance Tips for your car

A lot of people decide to purchase a new car during the summer, because summer is a time that most people are traveling.  If you’re planning on a long car trip this summer, follow these tips to keep your family safe and your wallet a little heavier.

1.     Change your oil regularly: If you look into your owner’s manual, you’ll find that it probably says to change your oil every 7,500 miles or so.  Most oil change experts say that number should be closer to 3,000 miles.  If you’re planning a trip that will put a lot of miles on your car, especially in the summer when you’re car is more likely to overheat, stick closer to the 3,000 mile figure.

2.     Clean your battery: Hot weather can affect your car in ways you aren’t always thinking about.  Summer heat can speed up the chemical reaction taking place inside your car’s battery, which will really shorten its lifespan.  By regularly detaching the battery cables and wiping the terminals, it will decrease the chance of your battery being overcharged.

3.     Change the Air Filter – A dirty air filter can decrease gas mileage by up to 10 percent.  It’s recommended you change your air filter every 12,000 miles, and summer is a good time to do it since the streets aren’t so dirty with salt.

4.     Check your tire pressure – Tire pressure changes with the weather.  For every 10-degree increase in the weather, your tires could raise one-two PSI.  An over-inflated tire can lead to hydroplaning in wet conditions.

5.     Maintain refrigerant – Usually, if an air conditioner isn’t working properly, low refrigerant is at fault.  If you have low refrigerant levels in your car, that means you could have a leak somewhere in the system, and you should have your air conditioning system checked out by a professional.

The Rothrock Motors service department is happy to help if you have issues with any of the above.  Simply call 484-223-0570 to make an appointment!