Recently consultants in a Harvard Business Review study started
asking about the amount of effort a client needed to put into a service
experience. The study revealed that clients weren’t looking at price or
speed. Instead, they were looking for
effortless.
Now, when reflecting on my own past experiences, I have a
tendency to agree. Even in an environment where we all are looking at getting
the most out of every dollar, sometimes there are still other factors at
work. That includes the ease of a
transaction.
With that being said, we at the Rothrock Family are happy to
present the eService experience. The “e”
in eService is a state-of-mind, and takes on many meanings.
The first meaning is easy.
We want the process to take as little effort as possible on your behalf.
·
We have extended service hours for your
convenience.
·
We have factory trained technicians who can do
all levels of repairs
·
No appointment needed
It doesn’t get much easier than that. Call our Service Department at (484) 223-0570
and see how effortless we can make the process for you!
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