Welcome to Rothrock "eService"

 

Recently consultants in a Harvard Business Review study started asking about the amount of effort a client needed to put into a service experience. The study revealed that clients weren’t looking at price or speed.  Instead, they were looking for effortless.

Now, when reflecting on my own past experiences, I have a tendency to agree. Even in an environment where we all are looking at getting the most out of every dollar, sometimes there are still other factors at work.  That includes the ease of a transaction.

With that being said, we at the Rothrock Family are happy to present the eService experience.  The “e” in eService is a state-of-mind, and takes on many meanings.

The first meaning is easy. We want the process to take as little effort as possible on your behalf.

·         We have extended service hours for your convenience.

·         We have factory trained technicians who can do all levels of repairs

·         No appointment needed

It doesn’t get much easier than that.  Call our Service Department at (484) 223-0570 and see how effortless we can make the process for you!

Jeep’s Command-Trac 4WD System

Jeeps are well-known as off-road vehicles.  Much of their off-road capabilities must be attributed to their powerful engines and sturdy frames, but the true hero can be found behind the scenes.

In vehicles like the 2013 Jeep Wrangler, Jeep’s Command-Trac four-wheel drive system is what gives it its off-road prowess.  The system is based on a Dana 30 solid front axle, the transmission (automatic or manual is fine) and a Dana 35 rear axle.  This system allows for a very easy and smooth transfer from two-to-four wheel drive.

Two-wheel drive is designed for every day driving on paved surfaces and provides the best fuel economy.  Four-wheel drive high range is best for when your Jeep is driving over loose terrain or if you get stuck in snow or ice.  The system also has a neutral system for situations where you’d like your Jeep towed behind another vehicle.  Finally, the system also offers a Four-Low range mode, which is used for difficult off-road or towing situation.  This mode requires that you move that a very low speed, but multiplies your torque to 2.72-1.

If you’re interested in a 2013 Wrangler or other Jeep vehicle, let us know!  We’d be happy to set up an appointment for a test drive!

What’s a Jeep Jamboree?

 

Did you know that only about 20 percent of people who own four-wheel drive vehicles use them to drive off road?  That’s sad news to us, because that’s what the Jeep was originally built for in the 1940s!

If you’ve ever been interested in taking your jeep off-roading but you don’t know where to start, you’re in luck. Jeep Jamborees, which are simply get-togethers for people who love their Jeeps, have been held since 1953, and involve taking your Jeep off road with other Jeep owners in places like the Maine Mountains, the Rubicon Trail, through Canyon de Chelly and even Coal Mountain in our very own PA.

If you’re interested in signing up for a Jeep Jamboree, you can visit http://jeepjamboreeusa.com/.  They hold several events in many places in the United States each year and there are still quite a few events available for 2012!

Interested in participating in a jamboree but missing the Jeep?  Have no fear!  Stop by Rothrock Chrysler Dodge Jeep or call us at 866-218-7720 and we’d be happy to show you our selection of Jeep vehicles.

October is National Car Care Month!

October is known as National Car Care Month, and we think that’s a reason to celebrate!  We feel the best way to give the proper celebration for such an event is to host a plethora of specials that we hope will get you in the mood to treat your vehicle right!

1. Express Oil Change Service Special – From now until Nov. 30, 2012, have your oil changed with our express service department and get a free exterior car wash, a free multi-point vehicle inspection and a free tire rotation.  Did we mention that our express service department is now open from 7:30 a.m. to 7:30 p.m. Monday-Friday, and from 8 a.m. to 2 p.m. on Saturday?
2. AAA Members Special – If you’re a member of AAA, simply show your membership card and receive a 10% discount on all repairs!
3. Repair Special – Do you have scratches or dents on your car?  Stop by our collision center to make your vehicle look like new again!  We repair all makes and models, and since it’s National Car Care Month, we’ll even throw in an extra 10% off!
4. Wiper Blade Special – All of our wiper blades are 10% off!  Ever have a time where your wiper blades just couldn’t do the job against a winter storm?  Don’t let that happen to you again this season!
5. Accessory Special – We’re even offering 10% off on all Chrysler, Jeep, Dodge, Ram and Nissan vehicle accessories!
6. Free Battery Test – Last but not least, we’re offering free battery tests!  If you decide that you need a new battery, we’re even offering $5 rebates on all of our batteries.

These specials will last until Nov. 30, 2012 and cannot be combined with any other offer/discount.  Some offers cannot be used toward insurance claims or deductibles.  Please call 484-223-0632 for details and to make appointments.  We hope to see you soon!

Express Tire at Rothrock

 

 

Before we know it, it’s going to be the time of year when road conditions begin to deteriorate. From leaves on the road to cold rain to winter storms, a plethora of conditions can affect the roads we drive on every single day. Unfortunately, these driving conditions aren’t just tougher on us as drivers.  They’re tougher on our cars, too.  To be more specific, these conditions are negatively affecting your tires.

Sometimes the only way we know that our tires are beginning to lose their effectiveness is when we start to “feel” it.  Increased stopping distance and a lack of traction is a scary feeling under any circumstance.

Let me give you some tire “numbers.” A brand new tire is measured at 10/32s. At 10/32s, when traveling at 50mph, it will take your vehicle approximately 195.2 ft to stop. When your tires start to wear and they measure 4/32’s, which is just a little less than half, the stopping distance at the same speed is increased to 290.0 ft!  When your tire is at 2/32’s the stopping distance goes to 378.8 ft! That’s the length of a football field! Imagine hitting your brakes and having it take the length of a football field to have your vehicle come to a complete stop!  That’s not just dangerous for you; it’s dangerous for other drivers on the road as well.

Thankfully, you can do something about your tires before it’s too late.  We are happy and proud to announce the opening of our Rothrock Express Tire Center. We at the Rothrock Family realize that you need something done, you need it done now. We have also extended our Express hour to 8:00pm during the week and until 2:00pm on Saturdays. So now can you not only have your oil and filter changes done with no appointment needed, you can also have all your tires needs done the same quick and easy way.

We understand life is busy and we at the Rothrock Family of dealerships are here to make the servicing of your vehicle as easy as possible.